Finscale Enterprise Support Access

Description

(Recommended)
Level 3: Support tickets are escalated to subject matter experts who guide the best product engineering path for any documented change request.
(Level 3 Type already includes all benefits of Level 2 Type)
Access 10 Service Credits, redeemable on a change request and which expire every month, whether redeemed or not. Service Credits Usage Conditions apply.

Each Service Credit can be used to avail one (1) human hour of dedicated service on a documented change request to Finscale source code distribution on the network – in addition to the early access to the monthly source code updates.

Level 2:
a. Updated periodic source code of Finscale distribution components.
b. Access to raise support ticket-issues, triage, code and documentation requests on the Help Portal, and
c. Access 10 Service Credits, redeemable on a change request and which expire every month, whether redeemed or not. Service Credits Usage Conditions apply.

Each Service Credit can be used to avail one (1) human hour of dedicated service on a documented change request to Finscale source code distribution on the network – in addition to the early access to the monthly source code updates.

Note: For Finscale Distribution, it is recommended that FIs maintain their own Level 1 Service Desk. This lease comes with access keys to one (1) user from the FI, who maintains the Level 1 Support on deployment.